ETSU College of Nursing Helpdesk
ETSU College of Nursing Help Desk

Hello, how can we help?

Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

  • Top articles
  • Latest articles
Think Twice: When it Comes to Your Credentials

Category: Knowledgebase

Although OIT makes every attempt to prevent Phishing emails from reaching your Inbox, it is nearly impossible to prevent all Phishing emails from getting through.  Keeping your credentials secure...

(4439)
How do I configure printers in Centricity?

Category: Knowledgebase

In Centricity, it is possible to have specific document types print to selected printers that the user defines. To adjust your printer preferences within Centricity, please follow the directions on th...

(2161)
Request Form to Deactivate EHR/RDC Account

Category: Knowledgebase

If you need to submit a request to disable an EHR user account and Remote Desktop Access, please complete the attached form and submit it to Janice Jones at jonesjl01@etsu.edu. 

(1391)
Remote Desktop Certificate Authentication Error Resolution

Category: Knowledgebase

If you receive a certificate error when logging into the RDC for Centricity, the way to resolve this error is as follows: Right Click the Centricity RDC Shortcut on your Desktop Click the Edit option ...

(786)
Remote Desktop Connection Error: Please run remote desktop client with elevated privieges

Category: Knowledgebase

When you receive the error message below when attempting to Remote Desktop Connect to Centricity the fix is to do the following:  Click on the Windows Start Button  Right Click on the Remote Desktop...

(938)
Insurance Request Form

Category: Knowledgebase

If you need to submit a request to Add, Update, or Deactivate an Insurance Provider, please complete the attached form, provide a copy of the insurace card front and back, complete proof of eligibilit...

(694)
View entire Knowledgebase
Go to Administration Panel