ETSU College of Nursing Helpdesk > ETSU College of Nursing Help Desk > Knowledgebase

Search help:

Remote Desktop Connection Error: Please run remote desktop client with elevated privieges


When you receive the error message below when attempting to Remote Desktop Connect to Centricity the fix is to do the following:

  1.  Click on the Windows Start Button 

  2. Right Click on the Remote Desktop Connection Icon
    NOTE: If the Remote Desktop Connection link does not appear in your Start Menu, click on All Programs, scroll down and open the folder named Accessories, and then find and right click on the Remote Desktop Connection Icon.

  3. Select Run as Admin

  4. Click Yes on the Pop up to make changes to the computer

  5. In the Computer field enter:

  6. Click on the Show Options Link in the lower Left corner of the panel

  7. In the User Name field enter: vofficeware\

  8. Click on connect

  9. Enter your Centricity username and password

  10. Click OK



Once you connect as an admin once, you should be able to use the Centricity RDC link on your device until you log out.

Was this article helpful? yes / no
Related articles Remote Desktop Certificate Authentication Error Resolution
Think Twice: When it Comes to Your Credentials
Article details
Article ID: 9
Category: Knowledgebase
Date added: 2017-02-10 12:49:10
Views: 429
Rating (Votes): Article not rated yet (0)

« Go back

Powered by Help Desk Software HESK, in partnership with SysAid Technologies